• Verification of Citizenship under the Older Americans Act
• File Import Error Messages
• How to Add or Update Services
• How to update Assessment
• What Is a Temporary Internet File (Cache)
• Common ARMS Questions
• How do I change my password when it expires
• How do I get access to the ARMS system
• How do I access reimbursement reports?
• How to Print and Save (Export) Reports
• ARMS Import Unit Data
• Adding Clients and Provider Clients
• How do I key Regional Expenditures
• How will I know when ARMS is down for maintenance
• ARMS Deadlines
• What does the "R" mean on the Client Registration Screen
• Duplicate Client Records

1. Password reset
   Users are to call the help desk at 919-855-3200 option 2 to have their password reset if they cannot login to the WIRM Portal.
   
2. How to request access to ARMS
   ARMS access must be approved by the Area Agency on Aging. Individual calling the Help Desk for access will be referred to DAAS. Individuals calling DAAS will be referred to the Area Agency.  These safeguards are in place for security reasons.  The ARMS User Request Form must be submitted electronically via e-mail when requesting, changing or removing access for ARMS Users.  The Division of Aging and Adult Services will only receive this form from the an appropriate Area Agency on Aging staff.  The form is an Interactive MS Word document template.  Information regarding the request will be e-mail back to the person from the Area Agency.
   

   New ARMS Access
   All ARMS Users must access ARMS by clicking the link in the top left corner from the ARMS Support Website to ensure correct access to ARMS. This website also has current updates, notices and announcements regarding ARMS. (http://www.ncdhhs.gov/aging/arms/armspage.htm)
   
   All ARMS Users must access ARMS by clicking the link in the top left corner.



Changes have been made to the ARMS Web-based system and if users
access ARMS using a link from bookmark or a favorite the following error may display.



If you get the message above, the IT person in your agency may have to open a port on your firewall. If necessary, your IT person should call the Help Desk and explain they need to access ARMS and have a firewall issue and need to find out what port to open. The Help Desk telephone number is (919) 855-3200 option 2. The ARMS Browser Settings link provides information on setting PopUp Blocker.

3. How do I access reimbursement reports?
   After the successful run the Reimbursement Report the month and fiscal year will be listed in the Report Month drop down box.  If you do not see the report month and or the fiscal year in the drop down box, then the reports are not yet available for that report month.




4. How do I key Regional Expenditures (Regional Users Only)
   Regional expenditures must be keyed as YTD amounts. Changes and/or adjustments to a prior month should be keyed in current month. Once reimbursements have been generated, Regional Users cannot edit the current month. Changes can be made by the State ARMS staff.
   Note: Regional Expenditures will be handled as they were in the old ARMS.
   
   
5. How will I know when ARMS is down for maintenance
   When we have to bring ARMS down to put in fixes, a message will appear on your screen.
   We are still in the early stages of implementation and when bugs are found, we will have to
   bring the system down from time to time to put in these fixes.
   
   
   
   
6. What does the R mean on the Client Record?




The Client Status of "R" in year 2008 changed to "A" in current year 2009. At the start of a new year all Client Status that are New Registration (R) will automatically convert to Active (A).

7. How to Add or Update Services
   User should the Add/Update Services Only to add a new service, add client to waiting list and/or change waiting for a service to an Active Service.



8. Provider Client Re-Assessment
   Click the Details link to complete a re-assessment for the client.

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