New Telephone Numbers for Division of Aging and Adult Services ARMS Staff
Effective January 9, 2012
Contact Us

The edit to prevent non-unit reimbursement request for select non-unit services has been implemented in ARMS.
If a Non-Unit Reimbursement Request is keyed for a month where no service total exists for the month,
ARMS will return an error message “No Provider Client Service Total Record Found.”

The Search ARMS Client mandatory and exact match criteria have been changed to
allow users more flexibility in searching ARMS for clients that may have a different spelling in CNDS.

ARMS Update

Inactive Client Status Issue in Year 2012
Update

Remove Clients from SRWs

ARMS use of CNDS letter to DSS

Due to the Implementation of CNDS changes to the Client database were made
Unfortunately these changes have caused the ZGA-541 Report Series to
ERROR out for previous Fiscal Years such as 2007-2010.

The ZGA-541 Report Series have been updated to
display the new Ethnicity totals by category. Note that
the total for Unreported is large because pre-CNDS there were
only two choices Hispanic or Non-Hispanic.
As Client data is updated with the correct response for
Ethnicity, this number will display a more accurate total

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For PASSWORD RESET - E-mail DIRM.Web.Service.Request@dhhs.nc.gov
Include in the e-mail that you are an ARMS User, your user name, region,
provider or type of user, and your phone number. Users will be contacted by return e-mail or phone

If you have any concerns regarding this policy change,
please contact Annette Bagwell (Annette.bagwell@dhhs.nc.gov)

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ARMS Recommended Internet Settings
Print Version

Users should change their Internet Settings to load ARMS WebPages each time they visit a particular page. Changing this option will allow users to see the current webpage each time they click on a link. Open Internet Explorer and follow the steps outline below:

1. Click Tools from the menu
2. Select Internet Options
3. Click Settings
4. Select Every time I visit the webpage
5. Click Ok

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Internet Explorer 8 Compatibility Mode/Issue
If ARMS does not display properly in Internet Explorer 8,
click on the "Compatibility Mode" icon.

The icon is to the right of the address (URL) bar, just to the left of the refresh icon.
The Compatibility Mode icon looks a bit like a page that has been torn in half.

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1. ARMS User Request Form (Interactive) Form Instructions
   
   
2. Verification of Citizenship under the Older Americans Act
   
   
3. New users should NOT contact the Help Desk for access to ARMS.  Request for new
   users must be sent to the Area Agency on Aging before users will be approved
   to have an account set up to use ARMS.  If users contact the Help Desk they will
   refer them back to the Division of Aging and Adult Services.

Last updated
Feb 6, 2012
11:15 a.m.

Service Code Chart
FY 2012

Revised Client Registration Forms
DAAS-101-Short / DAAS-101-Long

Administrative Letter DAAS-11-06
(ARMS CNDS Interface)

HCCBG County Budget Forms