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Error Message

Causes

Client record is not unique, multiple client records found in client table

Wrong birthday

Wrong social security number

Duplicate client with one inactive

Duplicate client serviced by 2 different providers

Wrong information on Client Registration Form – only SS# without a name, address, phone number

Duplicate client – one in correctly

No units entered

Duplicate – no units on either with both inactive

Name probably wrong (for example, found name of William for last name and could not find name in overall client list

Provider record not found in ProviderSiteRouteWorker table, Provider Client Table

Wrong service code (for example, listed service code 236 instead of 042

No service or not assigned to provider

Wrong service code where client has wrong SS#

Inactive status and not on route

Duplicate service codes with different providers – for example, service code 020 would be correct while service code 041 would not

Client not on route but service code indicated on client record