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Staff Contact
Heather Burkhardt

Last updated:
May 27, 2008

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North Carolina Division of Aging and Adult Services

Complaints

Here are some resources that may be especially helpful to seniors and their families in resolving concerns they have about health care, long term care, and other issues. The Division's contact responsible for maintaining this information is Sharon Wilder.
Issue Resource Telephone
Care in long-term care facilities Ombudsman Program
NC Division of Aging and Adult Services
NC Division of Health Service Regulation Hotline		 919-733-3983

1-800-624-3004
Medicaid information about enrollment and benefits Medicaid Hotline 1-800-662-7030
Lost Social Security or Medicare card; Medicare enrollment; Social Security benefits Social Security Office 1-800-772-1213 or under county offices in local directory, "Social Security Office"
Medicare Part A--questions about coverage, payment, or claims for Part A services and some Part B services provided in Part A settings: hospitals, ambulatory surgery centers, skilled nursing facilities Blue Cross/Blue Shield of North Carolina 919-688-5528, 1-800-685-1512 (for beneficiaries only)
Medicare Part B--questions about coverage, payment, or claims for most Part B services: physicians, clinical lab services, etc. CIGNA Nashville, Tennessee 1-800-672-3071 (NC only) 910-665-0348 (outside NC)
Medicare Durable Medical Equipment and Supplies--questions about coverage and payment Palmetto GBA Medicare DMERC Columbia, South Carolina 1-800-213-5452
Fraud and Abuse of Medicare Fraud and Abuse Hotline 1-800-368-5779
Supplemental "Medigap" Insurance and Long Term Care Insurance--for counseling and assistance with questions Seniors' Health Insurance Information Program, NC Department of Insurance 1-800-443-9354
Hospital-Issued Notice of Noncoverage (HINN Notice)--when you think you are being asked to leave the hospital too soon Medical Review of North Carolina, Inc. 1-800-722-0468 (ask for HINN coordinator)
Quality of Medicare-funded medical care received from hospitals, home health agencies, ambulatory surgery centers, or skilled nursing facilities Medical Review of North Carolina, Inc. 1-800-722-0468
Care provided by physicians North Carolina Board of Medical Examiners 919-828-1212
List of physicians accepting Medicare approved assignment CIGNA Nashville, Tennessee 1-800-672-3071(NC only)1-910-665-0348(outside NC)Ask for "MEDPARD" booklet
Veterans' Benefits U.S. Department of Veterans Affairs 1-800-827-1000