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North Carolina Division of Aging and Adult Services

   

Consumer Education

  1. Information for Older Persons and Families

    The U.S. Administration on Aging has useful information for older persons and their families. Its "ElderAction" section has information on such topics as: Looking Out for Depression; Fitness Facts for Older Americans; Home Modification and Repair; Decisions about Retirement Living; Transportation Services; Volunteer Opportunities; and Caregivers, Caregiving, and Home Care Workers. These brief fact sheets provide practical information on such health-related topics as: Aging and Alcohol Abuse; Aging and Your Eyes; Constipation; Health Quackery; Hearing and Older People; HIV, AIDS, and Older Adults; Hormone Replacement Therapy; Prostate Problems; Sexuality in Later Life; Shots for Safety; Taking Care of Your Teeth and Mouth; and What to Do about Flu. Single copies are available in print free of charge from the NIA Information Center, 2209 Distribution Circle, Silver Spring, MD 20910, (301) 495-3455. People are free to reproduce any or all of the material contained on the Age Page.

  2. Toll-Free Numbers of Special Interest to Seniors

    Organization Phone Number(s)
    CARELINE (N.C. Department of Human Resources):Provides information and referral pertaining to human service programs in North Carolina. It has a bilingual specialist for Spanish-speaking callers and TDD for callers with hearing impairment. 1-800-662-7030
    Alcohol/Drug Council of North Carolina:Resource and referral helpline for alcohol and drug abuse concerns. 1-800-688-4232
    Alliance for the Mentally Ill: Provides support and education about mental illness. 1-800-451-9682
    Alzheimer's Association National Headquarters:Provides information on Alzheimer's and related disorders and makes referrals to Alzheimer's Association chapters. 1-800-272-3900
    American Cancer Society 1-800-227-2345
    American Diabetes Association of North Carolina 1-800-682-9692
    American Heart Association of North Carolina 1-800-284-6601
    American Lung Association of N.C. 1-800-892-5650
    Arthritis Foundation - Carolina Chapter:Provides information pertaining to arthritis. 1-800-883-8806
    Better Hearing Institute Hearing Helpline:Provides information on hearing loss and available treatments 1-800-327-9355
    Cancer Information Service:Provides information on cancer treatment, clinical trials, detection, risk factors and resources for assistance. 1-800-422-6237
    Cooperative Extension Service Teletip (N.C.):Provides recorded messages pertaining to a variety of topics of interest to consumers. 1-800-662-7301
    Disability Hotline (N.C.):Provides information and referral pertaining to Social Security and Supplemental Security Income (SSI) Disability Programs. 1-800-638-6810
    Duke Alzheimer's Family Support Program:Serves as central Alzheimer's resource and clearinghouse for North Carolina. 1-800-672-4213
    Easter Seal Society of North Carolina:Serves as a resource for persons with disabling conditions, including stroke. 1-800-662-7119
    Eldercare Locator:A nationwide directory assistance service which provides linkage to state and local agencies that can provide information and referral to resources for older adults and family caregivers. 1-800-677-1116
    Governor's Office for Citizen Affairs (N.C.):Handles general inquiries and complaints or suggestions relative to state government operations. 1-800-662-7952
    Home Health Complaint Hotline (N.C.) 1-800-624-3004
    Hospice for the Carolinas:Provides information on hospice services and benefits and provides referral information for any hospice program in the country. 1-800-662-8859
    Insurance Consumer Service (N.C. Department of Insurance):Receives questions pertaining to insurance coverage and problems (except Medicare). Also see Seniors' Health Insurance Information Program. 1-800-662-7777
    Internal Revenue Service 1-800-829-1040
    Library for the Blind and Physically Handicapped 1-888-388-2460
    Lawyer's Referral Service of North Carolina 1-800-662-7660
    Medical Review of North Carolina:Handles inquiries or complaints from Medicare recipients pertaining to the quality of medical care they receive. Also handles requests from Medicare beneficiaries to review noncoverage/discharge from hospital decisions. 1-800-722-0468
    Medicare Durable Medical Equipment Regional Carrier (Palmetto Government Benefits Administrators):Provides information and handles inquiries about Medicare coverage for durable medical equipment and supplies. 1-800-213-5452
    Medicare Home Health Hotline 1-800-624-3004
    Medicare Part B Carrier (CIGNA):Provides information and handles inquiries about Medicare medical insurance (Part B) coverage. 1-800-672-3071
    Medicare Telephone Hotline 1-800-638-6833
    National Center for Sight:Provides research and medical information pertaining to blindness and vision problems. 1-800-221-3004
    National Eye Care Project Helpline:Provides referrals for free eye exams for people 65 and older on limited incomes who do not have access to an ophthalmologist they have seen in the past. 1-800-222-3937
    National Health Information Center:Serves as a health information referral service by making referrals to non-profit health organizations and federal clearinghouse. 1-800-336-4797
    National Lung Line Service 1-800-222-5864
    National Mental Health Association:Provides information on mental health problems and makes referrals to national, state and local mental health organizations and service providers. 1-800-969-6642
    National Osteoporosis Foundation 1-800-223-9994
    National Parkinson's Foundation:Provides information and counseling on Parkinson Disease and makes referrals to doctors. 1-800-327-4545
    National Stroke Association 1-800-787-6537
    North Carolina Podiatry Medical Society:Provides referrals to local podiatrists. 1-800-685-2224
    North Carolina Senior Citizens Association:Provides information about Association benefits and activities. 1-800-323-6525
    North Carolina Travel and Tourism 1-800-847-4862
    Office of Inspector General Hotline (federal):Receives reports of fraud and abuse of Medicaid, Medicare and Aid to Families with Dependent Children. 1-800-447-8477
    Prevent Blindness North Carolina:Provides information on eye diseases, vision screening programs, and resources for assistance. 1-800-543-7839
    Relay North Carolina:Serves as a telephone communications service for the deaf and hard of hearing. 1-800-735-8262 (VOICE)
    1-800-735-2962 (TT)
    Senior Flash Information Hotline (National Committee to Preserve Social Security and Medicare): Provides information on federal legislative developments of interest to senior adults. 1-800-998-0180
    Seniors' Health Insurance Information Program (SHIIP): Provides information on Medicare, Medicare supplement insurance and long term care insurance, and provides assistance and counseling with health insurance problems. 1-800-443-9354
    Simon Foundation for Incontinence 1-800-237-4666
    Social Security Administration:Provides information pertaining to Social Security benefits and Medicare. 1-800-772-1213
    Veterans Administration Regional Office (Winston-Salem):Provides information on Veterans benefits. 1-800-827-1000