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North Carolina Division of Aging and Adult Services



The North Carolina General Assembly finds that a significant number of older citizens of this State reside in long term care facilities and are dependent on others to provide their care.  It is the intent of the General Assembly to protect and improve the quality of care and life for residents through the establishment of the Long Term Care Ombudsman Program to assist residents and providers in the resolution of complaints or common concerns, to promote community involvement and volunteerism in long term care facilities, and to educate the public about the long term care system. 

One goal of the Long Term Care Ombudsman Program is to educate the public about negotiating the long term care system.  This web page provides links to printable information on a variety of topics related to long term care setting. 

  • The National Consumer Voice for Quality Long-Term Care offers fact sheets on:
    • Consumer Guide to Choosing a Nursing Home
    • Residents' Rights
    • Abuse and Neglect
    • Getting Quality Care
    • Assessment and Care Planning
    • Involuntary Transfer and Discharge
    • Culture Change in Nursing Homes
    • Tips for the First Week in a Nursing Home
    • Family Involvement in Nursing Home Care

  • The N.C. Department of Justice web site provides information on:

Last updated June 23, 2014