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North Carolina Division of Aging and Adult Services

   

YOU DON'T HAVE TO BE PUZZLED
MAKE SURE YOUR LOVED ONE GETS THE CARE
THEY DESERVE !

image of a puzzle

    Communication and Documentation are the key components in receiving good care. The best methods to have your loved one's needs met are to

    1) Address them to the right person and
    2) Put your concerns in writing

    The (6) Dimensions printed below will help you present your concerns clearly and concisely to the various individuals who can and are responsible for ensuring quality services are provided to the residents in their care.


    • Who do I speak to about my concern ?

    • What is it about the care that is troubles me ?

    • Where does this problem occur ?

    • When did I notice that something wasn't right ?

    • Why is this occurring ?

    • How often does this problem arise ?

 

 

 

LTC Ombudsman Program