New requests for the coordination, consultation, design, support and/or service of all DIRM products and services should be opened through the DHHS IT Customer Support Center via phone (919-855-3200) or email.

Privacy and Security Requests

If any DHHS division or office suspects a system has been compromised or is being attacked, please report the incident immediately to the DHHS Privacy and Security Office (PSO) via the DHHS Privacy and Security Incident Report.

Report any suspected theft or misuse of State-owned or Seat Managed personal computer equipment (i.e., desktop/notebook computer, server, peripheral device or other IT asset) to the NC DHHS Division of Budget and Analysis via the incident reporting form located on the DHHS Online Manuals web site. If a stolen item contained confidential or sensitive information, the loss of equipment must also be reported as a security breach as detailed above. Local authorities should also be contacted if the incident occurred outside of the normal work environment.