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NC Department of Health and Human Services
NC Division of
Medical Assistance
 
 

CSC Contacts

Internet Communications:

General:

  • The NCTracks Website address is www.nctracks.nc.gov/.
  • There is a “Contact Us” link at the bottom of every Web page.

Information on Provider Enrollment:

The enrollment functionality previously associated with the CSC EVC Website is now available through the new NCTracks Provider Portal, at www.nctracks.nc.gov. For more information, see www.nctracks.nc.gov/provider/providerEnrollment/index.jsp.

Email Correspondence:

Emails related to NCTracks should be directed to NCTracksProvider@nctracks.com.

Medicaid Email Alerts:

To receive email alerts and other communications from NCTracks, visit this page https://www.nctracks.nc.gov/content/public/providers/provider-announcements.html. Use the link “Click here to join mailing list” under the heading “Sign Up for NCTracks Communications” in the upper right corner of the page. Providers who currently receive email alerts will continue to receive them through NCTracks. No other actions are required.

Email addresses will never be shared, sold or used for any purpose other than Medicaid and N.C. Health Choice email alerts and NCTracks communications.

Telephone Numbers:

  • NCTracks Automated Voice Response System (AVRS): 1-800-723-4337

NCTracks Call Center:

  • Main Call Center Number: 1-800-688-6696
  • Prior Approval Unit (Medical and Dental): 1-800-688-6696
  • Prior Approval Unit (Pharmacy): 1-866-246-8505
  • Provider Enrollment: 1-800-688-6696
  • Trading Partner Agreements: 1-800-688-6696

NCTracks Fax Numbers:

  • Main Fax Number: 919-851-4014
  • Pharmacy Prior Approval: 855-710-1969
  • Non-Pharmacy Prior Approval: 919-816-3139 or 855-710-1964
  • CA Overrides: 919-816-4420

Mailing Information:

General Correspondence:

CSC
P.O. Box 300009
Raleigh, NC 27622-8009

Prior Approval Requests:

CSC
P.O. Box 31188
Raleigh, NC 27622-1188

Provider Enrollment Supplemental Information:

CSC
Provider Enrollment Unit
P. O. Box 300020
Raleigh, NC 27622-8020

Courier Deliveries – UPS or Federal Express:

CSC
[Name of CSC Employee or Department]
Suite 102
2610 Wycliff Road
Raleigh, NC 27607-30733

It is highly recommended that overpayments be handled by submitting a replacement claim to NCTracks, which will provide the timeliest application of refunds. However, if a refund check is sent, it should be mailed to one of the following addresses:

Refunds to Medicaid:

Misc. Medicaid Payments
PO Box 602885
Charlotte, NC 28260-2885

Overnight Address for Medicaid Refunds:

Misc. Medicaid Payments
Lockbox Services (602885)
1525 West W.T. Harris Blvd. - 2C2
Charlotte, NC 28262

All claims are expected to be submitted electronically to NCTracks. However, if paper versions of claims are permitted under State policy, they should be mailed to:

CSC
P.O. Box 30968
Raleigh, NC 27622-0968

NCTracks Call Center Hours of Operation:

General:

Monday through Friday: 8:00 a.m. to 5:00 p.m.

Pharmacy Prior Approval:

Monday through Friday: 7:00 a.m. to 11:00 p.m.
Saturday and Sunday: 7:00 a.m. to 6:00 p.m.<

Non Pharmacy Prior Approval:

Monday through Friday: 7:00 a.m. to 7:00 p.m.
Saturday and Sunday: 8:00 a.m. to 5:00 p.m.