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Telecommunications Access and Assistive Equipment
 Hearing AidsLow-income North Carolinians with hearing loss may qualify for a hearing aid with a telecoil, or "T-coil," switch. This switch enables individuals to use the telephone. Not everyone can benefit from this type of hearing aid. To find out if you could benefit from such a hearing aid, consult with an audiologist. Eligible individuals may apply for a hearing aid through the division's Equipment Distribution Services. Who Can Get Our Services? All individuals who have hearing loss may contact one of the seven regional centers for general information about telecommunications devices. Those wishing to apply for a telecommunications device (large print application) must meet certain eligibility requirements. How can I get services? Contact one of the seven regional centers. Adaptive Telephones A wide variety of adaptive telephone and other telecommunications devices are available to Deaf, Hard of Hearing, Deaf-Blind and Speech-Impaired individuals. These specialized devices enable these individuals to call standard telephone users such as their loved ones, to order a pizza or to make appointments. Qualifying low-income North Carolinians with hearing loss may apply for a telecommunications device through the division's Equipment Distribution Services. Who can get our services? All individuals who have hearing loss may contact one of the seven regional centers for general information about telecommunications devices. Those wishing to apply for a telecommunications device (large print application) must meet certain eligibility requirements. How can I get services? Contact one of the seven regional centers. 
Captioned TelephonesLow-income North Carolinians with hearing loss may qualify for a captioned telephone. These specialized devices enable these individuals to call standard telephone users such as their loved ones, to order a pizza or to make appointments. Captioned telephones differ from other adaptive telephones in that they contain a screen with text allowing the person to understand what the person at the other end of the line is saying. Qualifying residents of North Carolina may apply for a captioned telephone through the division's Equipment Distribution Service. Who Can Get Our Services? All individuals who have hearing loss may contact one of the seven regional centers for general information about captioned telephones. Those wishing to apply for a captioned telephone (large print application) must meet certain eligibility requirements and receive a demonstration from one of DSDHH’s seven regional centers. Telecommunications Relay Service (Relay NC) Telecommunications Relay Service allows a Deaf, Hard of Hearing, Deaf-Blind, or Speech Impaired individual to use special equipment to call to a relay center. A specially trained operator relays messages between the relay user using a text telephone or an assistive device and a hearing person using a standard telephone. To use the telecommunications relay service, anyone can dial 7-1-1 almost anywhere in the United States. This service is available 24 hours a day, 365 days of the year. Relay NC is the program operating this service in North Carolina. To learn more about this service, visit the RelayNC website or contact one of the division's seven regional centers. Who can get our services? Anyone can dial 7-1-1 to use telecommunications relay service. There is no charge for this service if the call is made locally. Long distance charges are based on the service you receive from your long distance carrier. How can I get services? Just call 7-1-1. To learn how to make the most of this service, visit the RelayNC website or contact one of our seven regional centers. TELECOMMUNICATIONS RELAY SERVICE (TRS) REMITTANCE FORM Note: This form is only for companies that provide telephone or wireless services. Brochures and Factsheets
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