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Contact information

Have a question about the programs administered by DSS? Feel free to visit, call, or e-mail us OR contact the DHHS Customer Service Center, an information and referral line to help citizens receive information and referral on human service agencies in government, nonprofit agencies and support groups. We strive to provide only quality customer service. Your communication with our division is very important to us and we encourage you to contact us with any questions, concerns, or comments.

Location Mailing address

NC DHHS- Division of Social Services
Dorothea Dix Campus, McBryde Building
820 S. Boylan Avenue
Raleigh, NC 27603

NC Division of Social Services
2401 Mail Service Center
Raleigh, NC 27699-2401
Main Numbers
Phone: 919-527-6335
Fax: 919-334-1018
 
Child Support
919-855-4755
Contact Child Support via Email
 

Other Phone Numbers

Please Note: If you have concerns about the possible abuse or neglect of a child, please contact your local county department of social services and ask to speak with a CPS intake worker. A listing of all 100 county departments of social services may be accessed at http://www.ncdhhs.gov/dss/local/.

Program/Service Phone Number
Adoption Assistance/ICAMA 919-527-6340
Adoption Review and Indexing 919-527-6370
Child Support Enforcement 919-855-4755
Child Welfare Policy (including Child Protective Services, Foster Care, and Adoption) 919-527-6340
Child Welfare Customer Service 919-527-6340
Community Child Protection Teams 919-527-6430
Crisis Intervention 919-527-6300
Domestic Violence 919-527-6430
Emergency Assistance 919-527-6300
Energy Assistance 919-527-6300
Food and Nutrition Services 1-866-719-0141
Fraud Reporting 1-866-719-0141
Hearing and Appeals 919-855-3260
Independent Living Program for Foster Children (NC LINKS) 919-527-6340
Interstate Compacts;
International Adoptions
Private Adoptions
919-527-6390
Interpreting Services 919-527-6420
Licensing
   Child Placing Agency
   Family Foster Homes
   Maternity Homes
   Residential Child Care Homes
828-669-3388
Performance Management/Reporting and Evaluation Management 919-527-6260
Refugee Assistance 919-527-6300
Social Services Commission 919-527-6420
Work First
   Benefit Diversion
   Work First Services
   Work First Family Assistance
919-527-6300

E-mailing us is an efficient and easy way to get the information you need in a timely manner. Request for information or to send general comments please send us an email. It is our division policy to respond to all email within 5 business days.

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We strive to keep this information as accurate as possible. If information on this page needs to be updated, please Email us.

 

Page Modified 08/22/2013

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