Information for Custodial Parents

The following services are available:

eChild Support– Access the eChild Support web site, where CSS participants can register and access information about their cases.
How to Get Help (Custodial Parents) – Access FAQs (frequently asked questions) and other information.
CSS Services – Access more information about the services offered by CSS.
Application for CSS Services – Access a copy of this application on-line.
If you have a concern about your child support case, the Child Support Customer Service line can help. Call toll-free: 1-800-992-9457. (In the Martin County area, call 252-789-5225.) Additional information is available through the eChild Support web site or the Child Support Handbook. Or e-mail us.
CSS Worksheets/Guidelines – Access the worksheets and guidelines that CSS uses to calculate child support obligations.
Direct Deposit Services (EFT) – Custodial parents can have their child support payments deposited directly into their checking or saving accounts. This offers an easy and efficient alternative to receiving a check for their child support payment.
Debit Card Services (ncKIDScard) – Custodial parents can have their child support payments deposited directly into debit card accounts. This offers an easy and efficient alternative to receiving a check for their child support payment.
Centralized Collections Operation (NCCSCC) – Federal and state laws require that all child support payments be processed at one central location. NCPs and/or their employers can send child support payments to the NCCSCC, which processes and sends these payments to the appropriate custodial parents/payees.

Role & Responsibilities of the Custodial Parent

Custodial parents (the person who is seeking child support) are responsible for:

Responding to all requests for information, appearing for interviews and court hearings, and submitting to paternity testing, if necessary.
Giving CSS caseworkers any information that they can about the NCP, such as:
Name and aliases, addresses, telephone numbers, and Social Security numbers
Current or former employers’ names and addresses
Divorce, separation, or child support orders
Income information, such as tax returns, bank accounts, pay stubs, and property records
Names of friends, relatives, and organizations that could have information.
Providing the child’s birth certificate (when available) plus any form, letter, or card that indicate parenthood, if paternity is at issue.
Notifying the CSS office of any changes in their status, such as name, address, custody of child, and the desire for continued services.
Cooperating with the CSS office. The failure of TANF or Medicaid recipients to cooperate could result in a loss of benefits. Cooperation is required unless good cause exists for not cooperating.
Staying involved in the case. A team effort produces the best results.

We strive to keep this information as accurate as possible. If information on this page needs to be updated, please Email us.

Page Modified 05/01/2013