The following services are available:
- eChild Support – Access the eChild Support web site, where CSS participants can register and access information about their cases.
- To obtain information about your child support case, the Child Support Customer Service line can help. Call toll-free: 1-800-992-9457. (In the Martin County area, call 252-789-5225.) Additional information is available through the eChild Support web site or the Child Support Handbook . Or e-mail us.
- CSS Services – Access more information about the services offered by CSS.
- CSS Worksheets/Guidelines – Access the worksheets and guidelines that CSS uses to calculate child support obligations.
- NC Statutes Related to Child Support – Access the state statutes.
- Centralized Collections Operation (NCCSCC) – Federal and state laws require that all child support payments be processed at one central location. NCPs and/or their employers can send child support payments to the NCCSCC, which processes and sends these payments to the appropriate custodial parents/payees.
- Application for CSS Services – Access a copy of this application on-line.
- Automatic Bank Drafts (EFT) – NCPs who are not under income withholding can have their child support payments automatically drafted from their checking or savings accounts. This offers an easy and efficient alternative to sending a check or money order as payment.
- How to Get Help (Noncustodial Parents) – Access FAQs (frequently asked questions) and other information.
NCPs (the parent who is being asked to pay child support) are responsible for:
- Responding to all requests for information and appointments. Failure to acknowledge a request could lead to court action.
- Notifying the CSS agency of any changes in status, such as name, address, employment, custody of their child(ren).
- Asking questions when they need information. The CSS staff provides any information they can to help NCPs through the process.
- Knowing their rights. The CSS agency cannot provide NCPs with an attorney, but NCPs have the right to seek legal counsel.
We strive to keep this information as accurate as possible. If information on this page needs to be updated, please Email us.
Page Modified 05/01/2013