Department of Health and Human Services
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The Division of Human Resources contains various sections that serve the Department.

These sections are housed in the Office of the Secretary in Raleigh. Each section's general duties and responsibilities are described below.

If you have general questions about any of the programs we administer, start by asking your local HR office representative. Contact us through DHHS.HR.division@ncmail.net for questions that your local HR office staff cannot answer. The e-mail is checked daily and routed to the section head or staff person who can best answer your question.

Click on a specific program below or scroll through the entire page for information on all our services.

Click here to view the calendar of required reports for each section.

Classification and Compensation

This section administers the State of North Carolina classification and pay plan for all positions in the Department of Health and Human Services including classification and pay issues for licensed educators. This section also manages the Department's compliance with the Fair Labor Standards Act (FLSA) provisions related to pay, overtime and hours worked.

The Classification and Compensation section manages:

Classification

  • Position classification
  • Temporary positions
  • Trainee progression
  • Establishment of new positions
  • Determination of exempt/non-exempt classification
  • Position and organizational design analysis

Compensation

  • Compensatory time
  • Salary administration
  • Special pay provisions / Incentives
  • In-range salary adjustment plan
  • Shift premium pay issues
  • On-call / emergency call back
  • Salary range revisions
  • Special entry/geographical rates
  • DHHS 2008 Compensation Report
  • 115(C) Compensation for School Personnel
  • Extended Duty

Career Banding

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Employee and Management Development

This section oversees training and staff development for the Department. Management Development staff provide consulting services in training development, needs assessment, and curriculum planning. The section also coordinates agency-wide training contracts including Supervisory Training.

The staff conducts various training classes throughout the year and provides traditional, blended and online training courses that have been developed for statewide usage. In addition, a Trainers' website is an online resource available for Training Coordinators in the Department.

Employee and Management Development responsibilities include:

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Employee Relations

DHHS encourages open and effective communication between an employee and supervisor. All employees are encouraged to resolve problems through informal discussion with appropriate staff members or management. Employee Relations works with employees and management to develop and maintain harmonious and effective working relationships throughout the department.

If you have an employee relations concern, first contact the local Employee Relations Specialist in the division, facility, or school where you work. If your division, facility, or school does not have an Employee Relations Specialist, contact your Human Resources office. Information is also available through the Employee Relations office in Raleigh, NC. (See contacts page for HR office contact information.)

Employee Relations oversees:

  • Employee grievance policy (DHHS Directive III-8)
  • Employee relations policy
  • Performance rating dispute process (DHHS Directive III-9)
  • Guidelines for release of employee information
  • Political activities policies
  • Reinstatement from dismissal procedures
  • Employee harassment complaints
  • Disciplinary action guidelines
  • Disciplinary action and grievance guidelines for DHHS educators
  • Petitions for contested case hearings
  • Discrimination charges
  • State and federal lawsuits
  • Unemployment insurance program
  • Employment eligibility verification

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Employee Safety and Benefits

Click here to go to the Employee Safety and Benefits website

We administer and coordinate safety and health programs for DHHS. We ensure consistent, accountable compliance with federal, state and department workplace safety and health policies/laws and institute programs that promote wellness among the department's employees and clients.

Employee Safety and Benefits oversees:

  • Workplace safety
  • Wellness
  • Workers' Compensation
  • Employee Assistance Program (EAP)
  • State Employee Incentive Bonus Program
  • Alcohol and Drug Free Workplace Program
  • Drug testing
  • Fitness for duty
  • Workplace Violence Program
  • Criminal record checks

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Recruitment Services

Recruitment Services staff provides consultation and training in Merit Based Employment and offers other classroom training and on-line resource guides in effective recruitment and selection practices. This section also coordinates and monitors recruitment throughout DHHS. The staff at Recruitment Services works closely with the Department's executive management staff to ensure that fair hiring practices are implemented resulting in a diverse and well-qualified workforce at each level of employment within DHHS.

Online Guides:

Recruitment Services manages:

See the Recruitment Services page for more information.

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Local Government Services

The regional HR offices are now overseen by the Office of State Personnel.  Contact at (919) 733-7934.

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Work/Life and Benefits Services

We support efforts for employees to balance work and personal obligations by providing an array of services that emphasize employee benefits programs, flexible leave policies and an organizational environment that reflects workplace successes through the support of employees' needs.

Work/Life Services manages:

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