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NC Department of Health and Human Services
Division of Human Resources
  
 
 
NC DHHS HR

Customer Service

HR Classes Offered to DHHS Employees

This four-hour course covers the basic principles of good customer service. It also provides strategies for dealing with difficult customers and tips for giving bad news to customers.

General Course Objectives

Participants attending this course will learn to:

  • Identify their internal and external customers.
  • Define their roles in customer service.
  • Discuss how our behavior, tone of voice, and statements made are perceived by the public.
  • Review behaviors of difficult customers.
  • Explore techniques for dealing with difficult customers.
  • Role play effectively dealing with difficult customers using appropriate behaviors and techniques.
  • Review tips for delivering bad news to customers.
  • Utilize e-mail for customer service.

Intended Audience:

Employees (optional)

Instructors:

Staff Development and Human Resources Facilitators

To Register:

Contact your division Training Coordinator or register online.

Dates:

February 16, 2012 Class Full
July 18, 2012, [ Register Online]
November 1, 2012, Brown Building, Room 104 [ Register Online] (Use side entrance.)

Location/Time Offered:

Note: This is a four-hour class.

8:30am to 12:30pm
Royster Building, Room 116, Dix Hospital Campus, Raleigh

Please, use the front door and have your state name badge/picture ID as you check in with the receptionist at the front desk.