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NC Department of Health and Human Services
Division of Human Resources
  
 
 
NC DHHS HR

Customer Service for Supervisors and Managers

HR Classes Offered to DHHS Employees

This four-hour course covers the basic principles of good customer service. This class is geared toward supervisors and managers.

General Course Objectives

Participants attending this course will learn:

  • Tips for creating a customer service culture
  • Behavior that employees are expected to deliver, both with external customers and their coworkers.
  • Tips for mentoring their employees so they can deliver the best customer service.
  • Importance of internal customer service.

Intended Audience:

Supervisors and Managers (required)

Instructors:

Staff Development and Human Resources Facilitators

To Register:

Contact your division Training Coordinator or register online.

Dates:

April 12, 2012 Class Cancelled
August 15, 2012, Room 104 in the Brown Building [ Register Online] (Enter side entrance.)
October 19, 2012 [ Register Online]

Location/Time Offered:

Note: This is a four-hour class.

8:30 am to 12:30 pm
Royster Building, Room 116, Dix Hospital Campus, Raleigh

Please, use the front door and have your state name badge/picture ID as you check in with the receptionist at the front desk.