Results-Based Interactions
HR Classes Offered to DHHS Supervisors
This leadership development program teaches participants how to be effective leaders with the ability to coach and mobilize others to achieve desired results.
The two and one-half day course includes video samples and skill practice in the following areas:
- Interaction Process
Leaders learn the Interaction Process, which is critical for effective and efficient discussions. They review and practice five Key Principles of communication and develop responses for different situations using combinations of all five. Then, they learn and practice Interaction Guidelines, problem-solving strategies, and process skills.
- Feedback Skills
Leaders learn two types of feedback and share positive or improvement feedback for STAR examples.
- Helping Others Adapt to Change
Leaders learn the four phases of change and discuss how they can help others adapt to change. The facilitator introduces three types of change discussions and shows how leaders can be positive models for adapting to change.
- Interaction Process for Managing Change
Leaders learn how to use the Interaction Process in change discussions and identify how to use two of the key principles in upcoming discussions.
- Coaching for Success
Leaders discuss the difference between as well as benefits and barriers of coaching for success and for improvement. A video of coaching opportunities stresses how recognizing opportunities is key to preparing others to succeed.
- Coaching for Improvement
Leaders view a video of challenging improvement discussions after discussing differences between work habits and poor performance and the paths improvement situations can take.
- Follow-up Coaching for Improvement Discussions
After reviewing the paths a follow-up improvement discussion can take, leaders explore natural and formal consequences for a lack of improvement.
- Stages of Conflict
Leaders discuss different perceptions and the potential for conflicts at work. A video shows the escalation of conflict, and leaders learn the states of conflict and conflict resolution tactics.
- OPAL
Leaders explore this on-line advisor system available on-the-job to review and further develop skills introduced in this training.
General Course Objectives
Participants attending this course will learn to:
- Mobilize others to take actions that lead to desired results
- Increase the effectiveness of their daily interactions to ensure their desired results are achieved.
- Feel ownership of change, minimize negative effects of not adapting to change, and help others do the same.
- Recognize and follow through on opportunities to coach people in a variety of
situations.
- Handle performance problems and poor work habits through effective discussions and follow-up.
- Recognize conflict and choose an appropriate level of involvement for guiding conflict resolution.
- Use OPAL, the on-line resource available to reinforce skills and build new ones on the
job.
Pre-Class Assignment
A pre-class assignment is a requirement of this course. The pre-class work includes materials to read and questions to answer. Bring your notes to class. This work requires an average of two to four hours to complete. If you have registered for this class, the faciliator will send you instructions on completing the pre-class assignment.
Intended Audience:
Supervisors and Managers
Instructors:
Staff Development and Human Resources Facilitators
To Register:
Contact your division Training Coordinator or register online.
Dates:
NOTE: This is a two and one-half day class.
February 21-23, 2012 [ Register Online ]
April 24-26, 2012 Class Cancelled
June 26-28, 2012 [ Register Online ]
August 21-23, 2012 [ Register Online ]
October 30-November 1, 2012 [ Register Online ]
December 12-14, 2012 [ Register Online ]
Location/Time Offered:
Class begins: 8:30am
Royster Building, Room 116, Dix Hospital Campus, Raleigh
Please, use the front door and have your state name badge/picture ID as you check in with the receptionist at the front desk.
Contact Hours:
16 hours
