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NC Department of Health and Human Services Division of Mental Health, Developmental Disabilities, and Substance Abuse Services

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NCTracks is the new multi-payer Medicaid Management Information System for the N.C. Department of Health and Human Services (N.C. DHHS). It has three separate portals for specific internet access to different sectors of the business (Providers, Recipients and internal operations needs).

Benefit Plans

System Documentation

Frequently Asked Questions


New ICD-10 Deadline Set for October 1, 2014

On August 24, the Department of Health and Human Services (HHS) announced the final rule that extends the International Classification of Diseases, 10th Edition (ICD-10), compliance date from Oct. 1, 2013, to Oct. 1, 2014. In addition to codes that allow for greater specificity when classifying diseases and health problems, ICD-10 includes codes for new procedures and diagnoses aimed at improving the amount of detailed information available to healthcare providers for quality improvement and payment purposes. To view the complete release, visit the following this site.

For more information regarding NCTracks and the ICD-10 implementation, visit the OMMISS website at From the top navigation you can access more detailed information regarding both NCTracks and ICD-10 activities by clicking on the appropriate link.

The NCTracks system:

  • A system that adjudicates claims from DMA/DMH/DPH and ORHCC (professional, institutional, pharmaceutical and BH related);
  • Shares the claims processing engine of the NCTracks to process and pay claims for the Division of MH/DD/SA Services;
  • Establishes a central repository of recipient and provider data across the Division's circle of services and programs;
  • Allows the state to more closely monitor the delivery of MH/DD/SA services, and to properly measure and track area program performance;
  • Reduces the potential for over-billing and duplicate payments for the same units of service and
  • Simplifies the claims filing practices for area programs and reduces the claims payment cycle time.


*IPRS specific documentation is being modified and will be published as completed.

Contacts Us

For questions from the public regarding DMH policy and clinical issues: DMH Contact
General Information: Gary Imes
Providers: Please contact your LME for IPRS related questions Ready NC Connect NC