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NC Department of Health and Human Services Division of Mental Health, Developmental Disabilities, and Substance Abuse Services
 
 

Customer Services and Community Rights Team

The role of the Customer Services and Community Rights Team is to support consumer choice and to ensure that your rights are protected.

Customer Services

  • Protects your rights when you are served in the community
  • Provides a responsive system for your complaints or concerns
  • Monitors community rights protections and customer service
  • Assists families and individuals in accessing public services
  • Responds to complaints or concerns
  • Collects and reports aggregate complaint data
  • Assists families and individuals to access public services
  • Protects the rights of individuals served in their communities
  • Monitors community rights protection systems and customer service for quality
  • Provides technical assistance to local and state customer service representatives
  • Provides information about the Division of Mental Health, Developmental Disability and Substance Abuse Services (DMH/DD/SAS) system

Client Rights, Laws, Rules and Policies

Consumer Handbook

Updated Page 19


Customer Services and Community Rights
Phone: 919-715-3197
Toll Free: 1-855-262-1946, 8am-5pm
Spanish: 1-800-662-7030
Email: dmh.advocacy@dhhs.nc.gov

 

 

 

 

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