The Office of Citizen Services

Mailing Address:
2012 Mail Service Center
Raleigh, NC 27699-2012

Physical Address:
Royster Building
1020 Richardson Dr.
Raleigh, NC 27603

Phone/Fax/TTY:

919-855-4401 (Administrative Lines)
919-855-4400 (CARE-LINE)
1-800-662-7030 (Toll Free/CARE-LINE)
919-715-8174 (Fax)
919-733-4851 (TTY- Dedicated to and accessible only by deaf and hard of hearing individuals)
1-877-452-2514 (Toll Free/TTY - Dedicated to and accessible only by deaf and hard of hearing individuals) )

E-mail:
The CARE-LINE and the Office of Citizen Services is committed
to preserving your privacy and confidentiality and reducing the risk of identity theft, so please do not include Social Security, Medicare or Medicaid numbers or date of birth in your e-mail.

care.line@dhhs.nc.gov