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Training for New DHHS Claims System in Triad Next Week


Pat McCrory, Governor
Aldona Z. Wos, M.D., Secretary

For Immediate Release
April 24, 2013
Contact: Public Affairs

Raleigh, N.C. – Training in NCTracks, the state's new claims processing and payment system, will be held for health care providers at the Greensboro Marriott Downtown next week, April 29-May 3.

"Health care providers must make certain they have taken the necessary steps to ensure their claims will be processed and paid after July 1," said Joe Cooper, Chief information Officer for the Department of Health and Human Services (DHHS). "We strongly encourage providers to take advantage of this opportunity for in-person training in their regions."

NCTracks will go live July 1, replacing the 35-year-old Medicaid claims system known as MMIS, as well as other computer systems that process claims for state-paid mental health, public health and rural health services. To avoid disruptions in DHHS claims processing or payments after July 1, health care providers should plan to have claims, eligibility and other business staff train in NCTracks.

Greensboro is one of six cities around the state hosting NCTracks instructor-led training. Next week’s sessions are for institutional health care providers (Monday and Tuesday) and medical providers (Wednesday-Friday). Training for Triad-area dental and pharmacy providers is scheduled for June 17-20, also in the Greensboro Marriott Downtown.

Training is free, but registration is requested. Walk-ins are welcome.

Provider staff who cannot attend in person can participate live via webinar. Online computer-based training is also available. For more information, including a guide to training by office function, as well as links to the registration site, go to

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