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NCTracks: The Final Countdown


Pat McCrory, Governor
Aldona Z. Wos, M.D., Secretary

For Immediate Release
May 1, 2013
Contact: Public Affairs 919-855-4840

RALEIGH – Less than 60 days remain before NCTracks, the state's new Medicaid claims processing and payment system, goes live on July 1.

“If providers want to get paid after July 1, they must first make sure they enroll in the new system,” said Joe Cooper, Chief Information Officer for the Department of Health and Human Services (DHHS). "Currently enrolled health care providers who haven’t received a registration letter should immediately call 866-844-1113 or email"

To avoid disruptions in DHHS claims processing or payments after July 1, health care providers should plan to have claims, eligibility and other business staff train in NCTracks. As the switchover date fast approaches, more than 1,500 individuals and most of the 975 companies that file claims on behalf of health care providers have already completed NCTracks training.

“We urge providers to take advantage of the training opportunities that are available because we want them to get paid,” Cooper repeated. “But the impetus remains with the provider to take the first step. And the best time for that is now.”

Regional training is scheduled throughout the state into June. Sessions are free, but registration is requested. Walk-ins are welcome. Provider staff who cannot attend in person can participate live via webinar. Online computer-based training is also available online. For more information, including a guide to training by office function, as well as links to the registration site, go to

NCTracks will replace the current 35-year-old Medicaid claims system, as well as other computer systems that process claims for state-paid mental health, public health and rural health services.

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