Food and Nutrition Services Quality Control Unit
The Quality Control Unit of the Division of Social Services operates the Food and Nutrition Services Quality Control Program. This unit is usually referred to as Quality Control or “QC”. The Food and Nutrition Services Quality Control Program is a federally mandated measurement system that determines the level of accuracy in providing benefits to participants of Food and Nutrition Services. Individual recipient's records are reviewed to determine if the household was correctly determined eligible to participate and whether they received the level of benefits to which they were entitled. The QC Unit also measures the accuracy of the decisions to deny, suspend or terminate participation in Food and Nutrition Services. These reviews are used to determine States' performance in administering the Program and associated penalties for poor performance. Data collected by QC are also used for program improvement and analysis. Please email dss.fns.quality.control@dhhs.nc.gov regarding questions about the Food and Nutrition Services Quality Control Program. The FNS payment error rate is not a fraud rate. Please see U.S. Department of Agriculture Food and Nutrition Service for additional information.
QC Staff
Raleigh Office: North Carolina Division of Social Services
Quality Control Unit
5601 Six Forks Rd
Mail Service Center 2416
Raleigh, NC 27699-2416
Phone Number (919) 707-5659
Fax (919) 334-1266, (919) 882-9178
Pat Moore: Program Administrator (919) 707-5639, (919) 830-6530
QC Coordinator
Alecha Boston: 855-791-1103, 828-754-2713, fax 704-461-0007
Lead Analysts
Connie Lanier: 855-219-5580, 336-593-2606, fax 336-793-9041
Betty Jo Gardner-Oliver: 888-414-0325, 910-895-6636, fax 910-557-9311
QC Analysts
Kristi Street: 855-462-3447, fax 828-738-1449
Stephanie Quick: 855-266-7507, 910-997-7740, fax 910-817-4788
Lori Freeman: 866-322-0083, 828-261-0603, fax 828-666-1259
Chrystal Harris: 888-839-3564, 910-576-0025, fax 910-292-4069
Jeffrey Wood: 833-784-2190, 910-205-3788, fax 910-401-1079
Jan Myers: 828-678-1255, fax 828-372-0224
Anita Ransby: 818-487-5849, fax 828-470-7987
Roxanne Douglas: 910-836-2943, fax 910-401-1566
Note: When multiple phone numbers are indicated for analysts, the first number listed is a toll-free number when called from within North Carolina.
Food and Nutrition Services Payment Accuracy Data
The Quality Control Unit provides payment accuracy data on active and negative cases to the Food and Nutrition Services and Energy Program Representatives on a monthly basis. A Negative case is one in which a negative action has occurred. For example, the application is denied, the case is closed or the case is suspended.
Food and Nutrition Services payment accuracy reports can be found on the Statistics and Reviews web page. All reports (state and federal) include information reported by State QC. The official final error rates are released on June 30.