Medicaid Program Representatives
The Medicaid Operational Support Team provides direct support to the local NC DSS offices. Applicants, beneficiaries, and providers should contact their local DSS office for support. The local DSS directory is accessible below:
Link to Local DSS Offices Directory
Medicaid Operational Support Team
Christy Berrong
christy.berrong@dhhs.nc.gov
828-837-9719
DHB OST ManagerPatricia Fields
Patricia.Fields@dhhs.nc.gov
828-738-9911 (office)
Serving: Catawba, Cherokee, Clay, Graham, Haywood, Jackson, Macon, Swain, Transylvania, EBCICourtney Wyke
Courtney.Wyke@dhhs.nc.gov
919-210-2102 (office)
Serving: Buncombe, Cleveland, Henderson, Madison, McDowell, Polk, Rutherford, Mitchell, YanceyChristine Coffey
Christine.Coffey@dhhs.nc.gov
336-940-3894 (office)
Serving: Alexander, Alleghany, Ashe, Cabarrus, Forsyth, Iredell, Rowan, Watauga, WilkesLetarsha Thomas
Letarsha.Thomas@dhhs.nc.gov
919-632-1093 (office)
Serving: Caswell, Davidson, Davie, Durham, Randolph, Rockingham, Stokes, Surry, YadkinBilly Henderson
Billy.J.Henderson@dhhs.nc.gov
984-365-0887 (office)
Serving: Alamance, Chatham, Guilford, Harnett, Hoke, Lee, Moore, Orange, PersonStacey Greer
Stacey.Greer@dhhs.nc.gov
910-520-4790 (office)
Serving: Bladen, Brunswick, Columbus, Duplin, Jones, New Hanover, Onslow, Pender, SampsonPaula Parker
Paula.Parker@dhhs.nc.gov
919-280-4705 (office)
Serving: Anson, Avery, Burke, Caldwell, Gaston, Lincoln, Mecklenburg, UnionPaula Taylor
Paula.Taylor@dhhs.nc.gov
252-326-0293 (office)
Serving: Beaufort, Carteret, Craven, Dare, Hyde, Pamlico, Tyrell, Wake, WashingtonAfton Harvell
Afton.Harvell@dhhs.nc.gov
984-269-2721 (office)
Serving: Bertie, Camden, Chowan, Currituck, Gates, Hertford, Johnston, Martin, Pasquotank, PerquimansMonique Hoskins
Monique.Hoskins@dhhs.nc.gov
984-297-3527 (office)
Serving: Cumberland, Montgomery, Pitt, Richmond, Robeson, Scotland, Stanly, Wilson, WayneCynthia Juliano
Cynthia.Juliano@dhhs.nv.gov
984-318-1065 (office)
Serving: Edgecombe, Franklin, Granville, Greene, Halifax, Lenoir, Nash, Northampton, Vance, Warren