Medicaid Program Representatives

The Medicaid Operational Support Team provides direct support to the local NC DSS offices. Applicants, beneficiaries, and providers should contact their local DSS office for support. The local DSS directory is accessible below:

Link to Local DSS Offices Directory 

Medicaid Operational Support Team

  • Christy Berrong
    christy.berrong@dhhs.nc.gov
    828-837-9719
    DHB OST Manager 

  • Patricia Fields
    Patricia.Fields@dhhs.nc.gov 
    828-738-9911 (office)
    Serving: Catawba, Cherokee, Clay, Graham, Haywood, Jackson, Macon, Swain, Transylvania, EBCI

  • Courtney Wyke
    Courtney.Wyke@dhhs.nc.gov 
    919-210-2102 (office)
    Serving: Buncombe, Cleveland, Henderson, Madison, McDowell, Polk, Rutherford, Mitchell, Yancey

  • Christine Coffey
    Christine.Coffey@dhhs.nc.gov 
    336-940-3894 (office)
    Serving: Alexander, Alleghany, Ashe, Cabarrus, Forsyth, Iredell, Rowan, Watauga, Wilkes

  • Letarsha Thomas
    Letarsha.Thomas@dhhs.nc.gov 
    919-632-1093 (office)
    Serving: Caswell, Davidson, Davie, Durham, Randolph, Rockingham, Stokes, Surry, Yadkin

  • Billy Henderson
    Billy.J.Henderson@dhhs.nc.gov
    984-365-0887 (office)
    Serving: Alamance, Chatham, Guilford, Harnett, Hoke, Lee, Moore, Orange, Person

  • Stacey Greer
    Stacey.Greer@dhhs.nc.gov 
    910-520-4790 (office)
    Serving: Bladen, Brunswick, Columbus, Duplin, Jones, New Hanover, Onslow, Pender, Sampson

  • Paula Parker
    Paula.Parker@dhhs.nc.gov
    919-280-4705 (office)
    Serving: Anson, Avery, Burke, Caldwell, Gaston, Lincoln, Mecklenburg, Union

  • Paula Taylor
    Paula.Taylor@dhhs.nc.gov
    252-326-0293 (office)
    Serving: Beaufort, Carteret, Craven, Dare, Hyde, Pamlico, Tyrell, Wake, Washington

  • Afton Harvell
    Afton.Harvell@dhhs.nc.gov
    984-269-2721 (office)
    Serving: Bertie, Camden, Chowan, Currituck, Gates, Hertford, Johnston, Martin,  Pasquotank, Perquimans

  • Monique Hoskins
    Monique.Hoskins@dhhs.nc.gov
    984-297-3527 (office)
    Serving: Cumberland, Montgomery, Pitt, Richmond, Robeson, Scotland, Stanly, Wilson, Wayne

  • Cynthia Juliano
    Cynthia.Juliano@dhhs.nv.gov
    984-318-1065 (office)
    Serving: Edgecombe, Franklin, Granville, Greene, Halifax, Lenoir, Nash, Northampton, Vance, Warren