WIC Information for People Impacted by Hurricane Helene

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Many WIC participants have been impacted by Hurricane Helene.

Families participating in WIC who may have relocated to a new area can go to any NC WIC agency to have a new eWIC card issued, or to request replacement of breastfeeding supplies, breast pumps, and food purchased with current WIC benefits and lost due to Hurricane Helene. A list of WIC agency closures related to Hurricane Helene can be found on the NC WIC landing page under Special Weather Announcement.  

To Replace Your WIC Card: 

• If your WIC card is lost, stolen or damaged, call eWIC Customer Service at 1-844-230-0813. WIC cards will be replaced by regular mail. You should receive your replacement card in five to seven days.   
• Or visit any local WIC clinic to have your WIC card replaced.   

To Check Your WIC Benefit Balance, Purchase History, and Account Information:

• Call eWIC Customer Service toll-free 24/7 at: 1-844-230-0813 OR 
• Check your account at www.ebtEDGE.com OR   
• Use the FIS ebtEDGE App    

To Transfer WIC Benefits from Another State to NC:

• If your family was participating in WIC outside of NC and has relocated to NC as a result of Hurricane Helene, please visit any NC WIC agency to transfer benefits through a Verification of Certification. 

Other things you can do at www.ebtEDGE.com or on the ebtEDGE App: 

• Set, change or unlock your PIN 
• View transaction history   
• View future benefits   
• Order a replacement card   
• Recover password or username   
• View a store location where WIC benefits can be used