Client Rights and Responsibilities

As a rehabilitation program participant, you have certain rights and responsibilities that can help maximize your success in the program.

You have the following rights:

• Apply or reapply for rehabilitation services.
• Receive a timely decision on your eligibility for services based on a complete review of your disability.
• Receive an explanation in writing, should you be determined ineligible for services, indicating the reason(s) why you have been denied.
• Receive an explanation about services that may be available to you.
• Be a partner with your counselor in making informed choices for your rehabilitation plan.
• Be assured of complete confidentiality of your case record.
• Review your rehabilitation case record with a staff member present.
• Participate with your counselor in any decision to close your case.
• Appeal a decision with which you do not agree.
• Be informed of the Client Assistance Program.
• Be provided with a form of communication appropriate to accommodate your disability.

You have the following responsibilities:

• Fully participate in your rehabilitation plan.
• Help set goals and participate in writing your rehabilitation plan with your counselor.
• Follow through with your plan for rehabilitation.
• Communicate with your counselor and ask questions when you do not understand services.
• Keep all appointments or let your counselor know beforehand if you cannot keep an appointment.
• Keep a copy of your plan and any amendments related to the plan.
• Notify your counselor of any change in your personal or work status.
• Be aware of financial eligibility requirements for some services.