DSS Contact Information

Please Note: If you have concerns about the possible abuse or neglect of a child, please contact your local county department of social services and ask for a CPS intake worker. Find a listing of all 100 county departments of social services. Emailing us is an efficient and easy way to get the information you need promptly. If you have a request for information or would like to send general comments, please send us an email at dssweb@dhhs.nc.gov. It is our division policy to respond to all emails within five business days.
  

Program/ServicePhone Number
Adoption Assistance/ICAMA 919-527-6370
Adoption Review and Indexing 919-527-6370
Child Support Enforcement919-855-4755
Child Welfare Policy (including Child Protective Services, Foster Care, and Adoption)919-527-6340
Child Welfare Customer Service919-527-6340
Community Child Protection Teams 919-527-6430
Crisis Intervention919-527-6300
Domestic Violence 919-527-6430
Emergency Assistance 919-527-6300
Energy Assistance919-527-6300
Food and Nutrition Services1-866-719-0141
Fraud Reporting1-866-719-0141
Hearing and Appeals919-855-3260
Independent Living Program for Foster Children (NC LINKS)919-527-6351
Interstate Compacts, International Adoptions and Private Adoptions919-527-6390
Interpreting Services919-527-6420
Licensing Child Placing Agency
   Family Foster Homes
   Maternity Homes
   Residential Child Care Homes    		1-828-232-3160
Performance Management/Reporting and Evaluation Management919-527-6260
Refugee Assistance919-527-6300
Social Services Commission919-527-6420
Work First
   Benefit Diversion
   Work First Services 
   Work First Family Assistance		919-527-6300