County Director Letters

This page contains Dear County Director Letters that have been issued by the Division of Social Services. We have provided links below to view letters issued by other divisions. Our current year Dear County Director Letters are categorized by the section that issued the letter. A detailed description of what programs are covered by which section is provided below. Letters for previous years are listed by the year in the archive.

Section NamePrograms Covered
Adult ServicesAdult Services
Business Operations/DataFiscal Management, Human Services Business Information Office, Data
Child Support Enforcement Child Support Enforcement
DSS Director OfficeCovers all programs. Letters posted here are letters that have been issued by the Directors Office.
Family Support Child WelfareChild Welfare, Work First Family Assistance (Until Oct. 1, 2008)
Economic Services Food and Nutrition Services, Energy Assistance, Crisis Intervention, Refugee Assistance, Work First Family Assistance (After Oct. 1, 2008)
Performance Management/Reporting and Evaluation ManagementPerformance Management/Reporting and Evaluation Management, Information Systems Support, Information Support, Quality Assurance
Special AssistanceSpecial Assistance

 

Tab/Accordion Items

DateLetter NumberSubject
2/14/2023BG-01-2023County Budget Estimates, SFY 2023-24
3/15/2023BG-03-2023Local Business Liaison Assignments
Attachment - List of Local Business Liaison Assignments
4/19/2023BG-04-2023Sub-Recipient Self-Assessment of Internal Controls and Risk
5/10/2023BG-05-2023Work First Block Grant/TANF Maintenance of Effort
Attachment - MOE Request Form
2/14/2024BG-01-2024County Budget Estimates, SFY 2024-25
3/19/2024BG-02-2024Work First Block Grant/TANF Maintenance of Effort
Attachment - MOE Reclass Form FY 23-24
5/24/2024BG-03-2024Sub-Recipient Self-Assessment of Internal Controls and Risk

DateLetter NumberSubject
12/5/2024CSS-24-52CAP Service for Australia - Information Only
12/9/2024CSS-24-53INFORMATION: Incentive Goal Report - Information Only
Attachment - Incentive Goal Report for November 2024
12/20/2024CSS-24-54INFORMATION: Monthly Incentive Payments SFY 2025
Attachment - IV-D Incentives awarded thru December 2024
1/14/2025CSS-25-01INFORMATION: Incentive Goal Report - Information Only
Attachment - Incentive Goal Report for December 2024
1/16/2025CSS-25-02Quarterly ACTS User Certification Report - Time Sensitive Action Needed
Attachment - Quarterly Disclosure Awareness Training PowerPoint
1/17/2025CSS-25-03INFORMATION: Work Number
Attachment - Introduction to The Work Number within the Verification Insights Portal
1/21/2025CSS-25-04CAP Service for Ontario, Canada - Information Only

 

 
DateLetter NumberSubject
12/3/2024CWS-89-2024NC DSS Essential Services Funds for Hurricane Helene - Time Sensitive & Action Required
Attachment - Disaster Recovery Act SL2024-53 Allocations - Adults - CW
12/12/2024CWS-90-2024FY 24/25, Quarter 3 Regional CQI Meetings - Time Sensitive
12/12/2024CWS-91-2024Permanency Roundtables - Information Only
12/19/2024CWS-92-2024Kinnect Family Search and Engagement Training - Information Only
12/20/2024CWS-93-2024"Teaming With Teens" Virtual Events
Attachment - FFA-TWT-STD Video
12/20/2024CWS-94-2024Corrective Action Protocol
Attachment - CAP Protocol
12/31/2024CWS-95-2024Monthly Hot Topic Meetings - Time Sensitive
12/31/2024CWS-96-2024Fingerprint Process - Time Sensitive & Immediate Action Required
Attachment - Criminal History Flowchart - New Process
1/2/2025CWS-01-2025National Training Development Curriculum - Time Sensitive and Action Required
Attachment 1 - NTDC Family Foster Curriculum
Attachment 2 - NTDC Family Therapeutic Curriculum
Attachment 3 - NTDC Family Kinship Curriculum
1/9/2025CWS-02-2025Responsible Individual List Information Request Instructions and Updated Form DSS-5268 - Time Sensitive and Immediate Action Required
Attachment - Updated Form DSS-5268
1/10/2025CWS-03-2025PATH NC Pre-Readiness Survey - Time Sensitive and Immediate Action Required
Attachment 1 - PATH NC Champion Overview
Attachment 2 - PATH NC County IT Requirements
1/17/2025CWS-04-2025Communication Regarding Updates to Child Fatality Reviews - Information, Time Sensitive, and Immediate Action Required
1/17/2025CWS-05-2025Updated PATH NC Implementation Timeline in Response to Hurricane Helene Recovery Efforts - Time Sensitive
Attachment - Partnership And Technology Hub NC (PATH NC) Intake and Assessment Rollout Groups

Date Letter Number Subject
3/24/2022 DCFW-01-2022 North Carolina Psychiatric Access Line (NC-PAL) Consultation Services Available to Providers - Immediate Action Required

 

DateLetter NumberSubject
7/13/2021DIR-01-2021Public Charge Rule
7/28/2021DIR-02-2021NC FAST Core Functions Certification and Level 1 Training Program – Group 5 Rollout
Attachment 1 - NCFCTP Timeline
Attachment 2 - NCFCTP Phased Roll-In by Program
8/17/2021DIR-03-2021National Voter Registration Act Reminders and Upcoming Summer Training - Time Sensitive & Action Required
2/8/2022DIR-01-2022Medicaid Access Communication Service
7/27/2022DIR-02-2022Felon Eligibility Requirement Changes
9/6/2022DIR-03-2022Resident Subsistence Unified Inland/Coastal Recreational Fishing Licenses
12//2024DIR-01-2024Rental Assistance_1 Emergency Rental Assistance Program - Time Sensitive, Action & Response Required
Attachment - Disaster Recovery Act SL2024-53 Allocations - Rental

 

DateLetter NumberSubject
10/1/2024EFS-FNSEP-20-2024Timely Household Reporting of Food Loss Waiver - Information and Action Required
10/10/2024EFS-FNSEP-21-2024Hurricane Helene - Statewide Hot Foods Waiver for FNS and SUN Bucks (S-EBT) Households - Information Only
10/11/2024EFS-FNSEP-22-2024Suspend Assessments for H and I Controlled Substance Felons - Information and Action Required
10/14/2024EFS-FNSEP-23-2024Hurricane Helene - Statewide FNS Certification Extension - Information and Action Required
10/14/2024EFS-FNSEP-24-2024Hurricane Helene - Automated Mass Replacements - Information and Actin Required
10/14/2024EFS-FNSEP-25-2024Hurricane Helene - Timely Household Reporting of Food Loss Waiver - Information and Action Required
10/16/2024EFS-FNSEP-26-2024Hurricane Helene - Disaster Supplemental Nutrition Assistance Program (D-SNAP) - Information and Action Required
10/24/2024EFS-FNSEP-27-2024Hurricane Helene - Disaster Supplemental Nutrition Assistance Program (D-SNAP) Disaster EBT Card Return and Destruction Procedures - Information and Action Required
10/28/2024EFS-FNSEP-28-2024Amended Hurricane Helene - Automated Mass Replacements for FNS and SUN Bucks Recipients - Information and Action 
10/28/2024EFS-FNSEP-29-2024Extended Hot Food Waiver - Information Only
10/25/2024EFS-FNSEP-30-2024Extended Hurricane Helene - Timely Household Reporting of Food Loss Waiver - Information and Action Required
11/22/2024EFS-WF-05-2024Work First Family Assistance Claim Write-Offs - Information and Action Required
11/27/2024EFS-WF-06-2024Work First Program Electing County Block Grant Planning Cycle for 2026-2028 - Action Required
Attachment 1 - Submission Instruction Online
Attachment 2 - Electing County Status Designation Survey FFYs 2026-2028
12/2/2024EFS-FNSEP-31-2024ChopChop Magazine - Information and Action Required
12/6/2024EFS-FNSEP-33-20242025 Cost-of-Living-Adjustments (COLA) Mass Change in Social Security Administration, Supplemental Security Income and Veterans Affairs Benefit Amounts - Information and Action Required
Attachment 1 - Notice of Food and Nutrition Services Recipients (English)
Attachment 2 - Notice of Food and Nutrition Services Recipients (Spanish)
Attachment 3 - NC DHHS Division of Social Services (Multilingual Language Notice) DSS-8567
Attachment 4 - DSS-8560 (English) Caseworker Desk Reference
Attachment 5 - DSS-8560 (Spanish) Caseworker Desk Reference
 
12/13/2024EFS-FNSEP-34-2024Energy Disaster Funds DCDL 2024 - Time Sensitive, Action & Response Required
12/17/2024EFS-FNSEP-35-2024Hurricane Helene Disaster-SNAP (D-SNAP) Funding for County Departments of Social Services - Information and Action Required
1/10/2025EFS-SA-01-2025Cost of Living Adjustments (COLA) and Signature Attestation Policy Updates
1/15/2025EFS-FNSEP-01-2025Economic and Family Services 100 County Virtual Regional CQI Meeting - Information Only
Attachment - January 2025 100 County Regional Meeting Agenda

DateLetter NumberSubject
7/1/2021PM-REM-01-2021County Holiday Schedule
Attachment - County Holiday Schedule
11/23/2021PM-REM-02-2021DSS-5027 Turnaround Printing
7/14/2022PM-REM-01-2022County Holiday Schedule
Attachment - County Holiday Schedule
6/22/2023PM-REM-01-2023County Holiday Schedule
7/26/2024PM-REM-01-2024County Holiday Schedule

 

DateLetter NumberSubject
4/24/2020PC-01-2020Planning for weather-related disasters - Congregate Sheltering during Coronavirus Pandemic (COVID-19)
Attachment 1 - COVID-19 Operational Decision-Making /Shelter Facility Opening Checklist
Attachment 2 - Sheltering in COVID-19 Affected Areas
Attachment 3 - Preparing to Register and Stay in a Red Cross Shelter
Attachment 4 - Feeding in COVID-19 Congregate Shelters
7/13/2023PC-01-2023Updated Information on Individual Repatriation
Attachment - Welcome Back to the United States Letter
   
   
   
   
   
   

 

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Date Letter Number Subject
February 4, 2021 NCFAST-21-0204 NC FAST Document Management System Enhancement Project Update

 

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